Due to demand and volume, we currently do not take phone calls. We do offer support through email and have a less than 24-hour turn around on those requests. Please reach out to us at support@RiffRaffWear.com to get your questions answered and the support you need.

Our office hours are Monday through Friday, from 9AM - 6PM EST. Any questions or concerns submitted during the weekend will be responded to promptly on the following business day.

Please check your SPAM folder. Most inquiries are responded to in less than 24 hours. Also, note our office hours, which are Monday through Friday, 9AM - 5PM MST. Questions and concerns from the weekend will be responded to promptly on the next business day!

We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one's mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office. Most customers who have the same situation like you have found their item either with their neighbor or at the local post office.

There are also times when UPS will show the package delivered but they have actually delivered to your local post office to make the final delivery. You can contact UPS or your local post office with the tracking number and they can provide assistance.

All domestic delivery issues become the responsibility of USPS once it’s been shipped. You may contact them at (800) 275-8777. If you have contacted USPS already and you aren't getting the support you need, we are here to help. Email us at support@RiffRaffWear.com and we will try and assist you!

International shipping choices are available at checkout and most orders ship for $25 or less!

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carrier's systems. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped. If this is an international order, you can try this website to track your package. Just have your tracking number available. 17track.net

Oops! We apologize for the mistake. Please email us at support@RiffRaffWear.com with your order number and a photo of the incorrect item. We'll make sure to get the right item to you as quickly as possible.

You can apply a discount code at checkout. Just enter the code in the appropriate field before finalizing your purchase. If you're having trouble, don't hesitate to reach out to support@RiffRaffWear.com.

Yes, once your order has shipped, you will receive a tracking number via email. If you haven't received a tracking number within the expected time frame, please contact us.

At Riff Raff Wear, we strive to be as eco-friendly as possible. More information on our sustainability efforts can be found on our website or by contacting us directly.

We do offer custom designs for certain products. Please email us at support@RiffRaffWear.com with your ideas, and we'll discuss your options!

For press or collaboration inquiries, please email us at support@RiffRaffWear.com. We're always open to new opportunities and partnerships!

We love hearing from our community! If you have an idea or suggestion, please feel free to email it to us at support@RiffRaffWear.com.

We strive to respond to all inquiries within 24 hours during business days. If you contact us during the weekend, we'll get back to you on the next business day. You can always email us at support@RiffRaffWear.com or use the Help Icon on our website.